Tuesday, January 28, 2020
Sampling and Data Collection Plan Essay Example for Free
Sampling and Data Collection Plan Essay Simple random sampling would be used. The senior, middle, and young customers of the organization would be selected randomly to conduct the survey. Validity and Reliability Validity and reliability is very much important for a research. If the data would not be reliable or valid then the research would be of no use. To maximize the validity and reliability, a pilot testing would be conducted. Moreover, survey would contain questions that support the research question and help to the expected results (Validity and Reliability, n. d). Protection of human subjects The respondents would fill the questionnaire anonymously. Their names would not be leaked out. The questionnaire would also contain the statement that â€Å"All the responses will be treated confidential and used for the purpose of research only†. No one would get a clue that who participated in the study. Data collection The data would be collected with the help of the questionnaire. The questionnaire would be send to the respondents through email. Some of the questionnaire would also be given in person by giving to customers at the same time that they want to try something in the store. Physical collection of the data The questionnaire then would be collected from the respondent after two or three days. Protection and storage of data Hardcopy of the questionnaire would be stored in one box and it would be labeled with key information so that it could be accessed easily. Moreover, the records would be stored in a locked room so that it does not get in wrong hands. The responses that would be obtained through email would also be protected in an effective manner. The computer would have password and it would not be accessed by anyone. Moreover, there would also be the backup copies of all data to prevent any kind of loss (HEI Records Management, 2007). References HEI Records Management. (2007). Retrieved August 10, 2014 fromhttp://tools.jiscinfonet.ac.uk/downloads/bcs-rrs/managing-research-records.pdf Validity and Reliability. (n.d). Retrieved August 10, 2014 fromhttp://www.nationaltechcenter.org/index.php/products/at-research-matters/validity/
Monday, January 20, 2020
My Antonia :: essays research papers
My Antonia by Willa Cather Author: Willa Sibert Cather, Nebraska's most noted author was born in Virginia. At the age of ten she moved with her family to Webster County, Nebraska. Many of Cather's acquaintances and Red Cloud area scenes can be recognized in her writings.      Cather wrote poetry, short stories, essays and novels, winning many awards. In 1920 she won the Pulitzer Prize for her novel One of Ours, about a Nebraska farm boy who went off to World War I.      Willa Cather's reputation as one of America's finest novelists rests on her novels about Nebraska and the American Southwest. These novels express her deep love of the land and her distaste for the materialism and conformism of modern life.      Devoted to values such as the importance of family and the need for human courage and dignity, she created strong female characters whose sort of strength and determination had previously been attributed to only men.      My Antonia, one of Cather's best works, is an unconventional, romantic novel of prairie life. It tells the story of a remarkable woman whose strength and passion epitomize the pioneer spirit. Characters:      Jim Burden - The man narrating the story.      Antonia Shimerda -The daughter of Bohemian immigrants and the heroine of the      story.      Ambrosch Shimerda - Antonia's mean brother      Marek Shimerda -Antonia's mentally disabled brother.      Yulka Shimerda - Antonia's younger sister.      Mr. and Mrs. Shimerda - Antonia's gently father who committed suicide, and her      bitter, complaining mother.      Larry Donovan - The man Antonia thought was going to marry her.      Lena Lingard - A girl that Jim grew up with and was successful.      Anton Cuzak - Antonia's husband. The Book      The book begins with an introduction. In the introduction it tells about James Quale Burden (Jim Burden) and how the story came to be written. The introduction is written by a woman who is an old friend to Jim and who grew up in the same Nebraska town as he did. They are both now living in New York where Jim is a successful lawyer.      She tells about Jim's wife, Genevieve, who she does not like, and doesn't think she is well suited for Jim. They start talking about Antonia, who they both knew and admired, and wondering why something wasn't written about her. Months later, Jim brings her what he had written and She writes the narrative as Jim had written it.      The story begins with ten year old Jim Burden traveling from Virginia to Nebraska to live with his grandparents after losing his parents.
Sunday, January 12, 2020
Business Process Reengineering Essay
Whenever we order our drinks at the coffee shops on a daily basis, we are actually triggering a business process. When the waiter at the coffee shop takes the order at our table, he will pass our orders to the kitchen by yelling our orders from one end of the coffee shop to another. Most of the time, the kitchen helper will hear the order and start to prepare. The waiter will then go around taking a few other orders. After he is done with taking orders, he will collect the drinks from the kitchen and serve it to the customers. Customers will then pay up for the drinks. In the event there isn’t enough change for big notes, the waiter will have to go back to the counter to break the notes into smaller variations in order to return the correct amount of change to the customers. In some cases, he might deliver the wrong order as he doesn’t note down the orders in pen and paper, he just passes on the order to the kitchen by shouting. Restaurant scenario Many years down the road, the coffee shop has earned enough to pay for a renovation and overhaul. The boss of the coffee shop has decided to upgrade the coffee shop to a restaurant. He realises that he need to retrain his staff to operate the restaurant as the methods of operating a restaurant differs from the methods of operating the coffee shop. He also realise that he can incorporate some equipment to help him process orders more efficiently. In summary, he needs to change the way the restaurant does things (processes) and how he does things (Method/tools used to carry out the task). The boss has to do a total revamp of the methods and processes of how he was previously used to in the coffee shop. This is what is meant by business process reengineering. In definition, business process is an organizational change in its methods used to redesign an organization to improve efficiency and effectiveness (Mehta, 2011). Reengineering is the organizational change characterized by drastic process transformation. Concepts BPR focus & Objectives In order for companies to operate more efficiently, reduce waste, retain their customers and drive sales, understanding and applying BPR is essential for this change to happen. Firstly, we have to map out the organization’s goals, objectives, primary business function, the people they have and the tools they use. The second objective would be to analyse the current process and redesign/revamp them. By doing so, companies will be able to achieve better ROI and eliminate waste. This will help the company to gain competitive advantage over others in its efficiency and also profits (Muharram, 2007). Perspective of BPR BPR is a framework designed for companies to adopt. This framework helps to optimize processes by making it more streamlined. A good example to explain this point would be the difference between a vertical and cross functional organization. Horizontal organization In a horizontal organization, the customer interacts only with one party but in a vertical structure, customers might have to deal with different departments. Figure 3 shows a customer dealing with his account manager for the application of a loan. In the process, the customer does not need to deal with the different departments involved in the application of a loan. This allows the loan application to be more streamlined (Zigiaris, 2000). A vertical structure is not as efficient as customers will have to deal with several departments to process their requests. In a call centre environment, when the customer logs a call for a IT issue, the calling department will answer his call and log the case. He will then be transferred to the technical department who will assist him with 1st level troubleshooting. In the event he cannot solve the problem, the matter will be escalated to a level 2 support and also a product specialist. After his issue has been resolved, he will be transferred to the payment department where he will pay for the IT services he has used. After making payment, he will receive an email from the feedback department where they will ask the customer for feedback for the case. This slows down the entire process of resolving the problem from end to end. One of the main goal in BPR is to optimize the processes that takes place within the organization and reduce lead time. In order to do so, businesses has to look at its processes from a clean state perspective. For a company to be able to streamline their processes, they have to add value to their customers through their processes. Processes should maintain its ability to add value to customers. For those processes that do not, we can automate them and put the focus on adding value. This will result in higher customer satisfaction, better efficiency, elimination of watse and greater ROI(Park, 2008). BPR Methodologies There are several techniques to business process redesign and reengineering. We will discuss a few in this section. Hammer and Champy A major overhaul in the organization’s process and structure is one of the keys to ensuring that cost is lowered and service quality is being improved. The means of implemeting these is via the use of information technology. Besides reorganization and using IT to power the business, redesigning the work process and optimizing it, helps the organization to reduce time taken, lower costs and improve quality (Rouse, 2009). A Case study of Ford Motor Company Ford used to employ 500 accounts payable staff in the past. These 500 staff are running the tasks of tracking faults between purchase orders, receipts and invoices. After Ford decided to reengineer their process, the number of staff needed reduced from 500 to 125. Their reengineering efforts include: * Creating an online database where all purchase orders issued by the buyers are being captured * Goods are being checked when received. The shipment being sent has to match with that in the database. This allows the staff to check if the goods were actual orders being indented. This system of checking eliminates the need to check for faults between purchase orders. * Goods being received will be marked as received and the database is being updated real-time. (Hammer & Champy, 2000) Perspective of process reengineering by Hammer and Champy 1. Organize around outcomes, not tasks. 2. Identify all the processes in an organization and prioritize them in order of redesign urgency. 3. Integrate information processing work into the real work that produces the information. 4. Treat geographically dispersed resources as though they were centralized. 5. Link parallel activities in the workflow instead of just integrating their results. 6. Put the decision point where the work is performed, and build control into the process. 7. Capture information once and at the source. (Rouse, 2009) The methodology preached by Hammer and Champy clearly reflects what was being discussed in the BPR focus and objectives at the start of this report. Its focus is to eliminate waste and also to focus on deliverables that will add value to customers. In order to do so, IT systems can be employed in order to automate processes which do not add value. This point of automation is being reiterated in the case study of Ford Motors. This concept of rethinking and redesigning the business process radically helps us to improve many areas of the business such as lowering costs, improving customer service, ensure quality is being maintained and speed up the entire workflow.
Saturday, January 4, 2020
The Jim Crow Era
The Jim Crow Era in United States history began towards the end of the Reconstruction Period and lasted until 1965 with the passage of the Voting Rights Act. The Jim Crow Era was more than a body of legislative acts on the federal, state and local levels that barred African-Americans from being full American citizens. It was also a way of life that allowed de jure racial segregation to exist in the South and de facto segregation to thrive in the North. Origin of the Term Jim Crow In 1832, Thomas D. Rice, a white actor, performed in blackface to a routine known as â€Å"Jump Jim Crow.† By the end of the 19th Century, as southern states passed legislation that segregated African-Americans, the term Jim Crow was used to define these laws In 1904, the phrase Jim Crow Law was appearing in American newspapers. Establishment of a Jim Crow Society In 1865, African-Americans were emancipated from enslavement with the thirteenth amendment. By 1870, the fourteenth and fifteenth amendments are also passed, granting citizenship to African-Americans and allowing African-American the right to vote. By the end of the Reconstruction period, African-Americans were losing federal support in the South. As a result, white legislators on state and local levels passed a series of laws that separated African-Americans and whites in public facilities such as schools, parks, cemeteries, theaters, and restaurants. In addition to barring African-Americans and whites from being in integrated public areas, laws were established prohibiting African-American men from participating in the election process. By enacting poll taxes, literacy tests and grandfather clauses, state and local governments were able to exclude African-American from voting. The Jim Crow Era was not just laws passed to separate blacks from whites. It was also a way of life. White intimidation from organizations such as the Ku Klux Klan kept African-Americans from rebelling against these laws and becoming too successful in southern society. For instance, when writer Ida B. Wells began exposing the practice of lynching and other forms of terrorism through her newspaper, Free Speech and Headlight, her printing office was burned to the ground by white vigilantes. Impact on American Society In response to Jim Crow Era laws and lynchings, African-Americans in the South began participating in the Great Migration. African-Americans moved to cities and industrial towns in the North and West hoping to escape the de jure segregation of the South. However, they were unable to elude de facto segregation, which barred African-Americans in the North from joining specific unions or being hired in particular industries, purchasing homes in some communities, and attending choice schools. In 1896, a group of African-American women established the National Association of Colored Women to support women’s suffrage and fight against other forms of social injustice. By 1905, W.E.B. Du Bois and William Monroe Trotter developed the Niagara Movement, assembling more than 100 African-American men throughout the United States to aggressively fight against racial inequality. Four years later, the Niagara Movement morphed into the National Association for the Advancement of Colored People (NAACP) to fight against social and racial inequality through legislation, court cases, and protests. The African-American press exposed the horrors of Jim Crow to readers throughout the country. Publications such as the Chicago Defender provided readers in southern states with news about urban environmentsâ€â€listing train schedules and job opportunities. An End to the Jim Crow Era During World War II the wall of Jim Crow began to slowly crumble. On the federal level, Franklin D. Roosevelt established the Fair Employment Act or Executive Order 8802 in 1941 which desegregated employment in war industries after civil rights leader A. Philip Randolph threatened a March on Washington in protest to racial discrimination in the war industries. Thirteen years later, in 1954, Brown v. Board of Education ruling found the separate but equal laws unconstitutional and desegregated public schools. In 1955, a seamstress and NAACP secretary named Rosa Parks refused to give up her seat on a public bus. Her refusal led to the Montgomery Bus Boycott, which lasted over a year and began the modern Civil Rights Movement. By 1960s, college students were working with organizations such as CORE and SNCC, traveling to the South to spearhead voter registration drives. Men such as Martin Luther King Jr. were speaking not only throughout the United State but the world, about the horrors of segregation. Finally, with the passage of the Civil Rights Act of 1964 and the Voting Rights Act of 1965, the Jim Crow Era was buried for good.
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